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Queries
Do you have a question for the Transaction Processing Centre?
Trade Partners are required to provide the Transaction Processing Centre with the following information:
- Eight digit 'Remit To' Vendor Number (located in the top right-hand corner of your Remittance Advice).
- PEL SAP Document Number (quoted on your Remittance Advice).
- Payment Number (located in top right-hand corner of your Remittance Advice).
For a quick response, please complete the forms below.
|
Type of Query |
Requirements |
|
|
|
|
Unpaid Invoices |
Use the Query Register |
|
Copy of Remittance Advice |
Email copy of Payment Number to tpc@woolworths.com.au |
|
Claims Requests |
Use the Claims Form |
Please note: Queries over three months may take longer to resolve. Whilst every effort is made to resolve queries promptly, responses may not always appear on the next Remittance Advice.
The Centre does not deal with pricing concerns. These are handled by PEL Merchandise.
