Distribution Centres
Vendor Capability
Considerations whilst viewing this clip on vendor capability:
This guideline for suppliers reflects a benchmark for our vendors in the supply of goods through our Supply Chain. Whilst some of the aspects of the clip with regard to label positioning and shrinkwrap coverage on pallets have a more direct impact to automated DC 's, which we currently don't have in NZ, the intent is still to have standards that enhance operational efficiencies and the safety of our people. For specifics please refer to the Packaging Specifications guide on the following link:
PEL NZ Packaging Specification August 2010
All reference to AU standards are to be translated to NZ standards.
In order to effectively conduct supply chain operations with Progressive Enterprises, all Trade Partners should aim to:
- Effectively receive and provide timely acknowledgement of Purchase Order information.
- Supply Purchase Orders in full and on time - i.e. within the scheduled delivery window.
- Supply ordered products to the correct packaging and barcode specifications.
Inbound Service Level
What is the Inbound Service Level based on?
Inbound Service Level is based on the case-fill per line item - delivered 'on time'. It is measured against the original Purchase Order (PO) quantity per line item and the delivery date and time. The quantity delivered is divided by the original PO quantity and is expressed as a percentage. The Guaranteed Purchase Order Acknowledgement quantity provided is not used for Inbound Service Level calculations.
How is Inbound Service Level captured?
Progressive Enterprises will record the arrival time at the Distribution Centre gatehouse for all POs presented. If any POs are not presented via the gatehouse or intercom, these POs will record a 0% Inbound Service Level. If a queue exists outside the DC gatehouse or intercom, where safe and legal to do so, drivers are advised to approach the intercom or gatehouse to provide all PO details. When the PO is registered, this is the arrival time used for calculation of the Inbound Service Level.
What is case fill?
All quantities per line item delivered are divided by the original PO quantities per line item. The maximum % per line item for the case fill component is 100%. Over delivery of one line item will not compensate for short delivery of another line item.
What is 'on time'?
Progressive Enterprises requires the PO to be delivered up to 60 minutes early and up to 30 minutes after the time slot, i.e. a one-and-a-half hour window at the discretion of the DC and, with notification, deliveries up to one hour early will be considered as on time for Inbound Service Level calculations. Deliveries arriving earlier than one hour before or more than 30 minutes after the scheduled time slot will be considered not on time. This will result in a 0% IBSL.
Distribution Centre Replenishment
Distribution Centre Replenishment is a department within Progressive Enterprises. The team is made up of people who replenish stock in the Distribution Centres. The Replenishers in this team are responsible for creating thousands of Purchase Orders for delivery across the nation every day.
The team works closely with Progressive Enterprises Trade Partners, Distribution Centres and the Business Teams to ensure the right stock is delivered to the Distribution Centres - and is available for stores to order.
Frequently Asked Questions
What do I do if we cannot make the agreed delivery timeslot?
- You should contact the Progressive Replenisher who looks after your products as soon as you are aware that the Purchase Order will not arrive on the given date.
- If the order can arrive on the correct date but the time is unsuitable, you should also contact the Replenisher.
- If, on the day of delivery, the truck is delayed, or there is some other issue with the delivery, the Distribution Centre should be contacted.
- If you become aware of a missed delivery after the fact (a 'no-show'), please contact the Replenisher with the reason why the order missed and organise a new booking.
- If the order can be delivered as requested, there is no need to contact the Replenisher.
The Replenisher's contact details should appear on the order. The Trade Partner should make the call, not the transport provider, as this guarantees that the Trade Partner is aware of any changes. The Replenisher will then arrange an alternate timeslot. - Please note that a rebooking may affect your Inbound Service Level. The earlier the notification, the more accurate future Purchase Order quantities will be and this also reduces unutilised resources in the Distribution Centre
What do I do if we cannot supply the order in full as requested or I wish to change the quantity?
If your company is unable to supply all the products in full as requested on the Purchase Order, you are required to contact the Progressive Replenisher who looks after your products. Their contact details should appear on the order. You may do this through EDI, however you also need to relay the details by phone or email.
The Replenisher will need to know the:
- Reason why you cannot supply.
- Quantity that cannot be supplied.
- Estimated severity of the issue.
They will then adjust the order as necessary. A copy of the updated order can be faxed to you for your records.
If the order can be part-supplied, the Replenisher will generally request this rather than rebooking the entire order to another day, as it is generally better to have some stock rather than none at all. Additionally, the product(s) that can be supplied might be needed more urgently than those that cannot. Be aware that by not supplying the original requested amount, your Inbound Service Level will be affected. If the order can be supplied in full and on time, there is no need to contact the Replenisher.
All other quantity changes should be discussed with the Replenisher.
What do I do if there is an error on the order?
If the error on the order is related to the quantity ordered, please contact the Replenisher who looks after your products. Their contact details can be found on the order.
If the error is related to the TUN/EAN, TIHI, carton configuration or price, please contact your Business Team for that product - in particular the Category Assistant.
